What time is check‑out?

Check‑out is no later than 11:00 AM. Late check‑outs require payment for an extra night, and rooms cannot be held or extended.

Can I have other family members use my room key?

No. Guests must not pass the room key to any unknown family members without staff authorization.

When should I notify staff about guest changes?

Notify staff immediately about any guest changes. All new guests must check in with staff for safety.

Is there a dress code?

Yes. Shirt, pants, and shoes are required outside your room.

Do I need to clean up after myself in shared spaces?

Yes. Guests must clean up after using all community spaces and kitchens.

What are quiet hours?

Quiet hours begin at 9:45 PM, and TVs in common areas turn off at 10:00 PM.

Is housekeeping provided daily?

No. Guests are responsible for keeping their rooms clean.

Are cleaning supplies available?

Yes. Cleaning supplies are available if requested. 

How should I store food?

Keep food to a minimum, store it in sealed containers, and take out trash promptly.

Can staff check my room?

Yes. Staff may check rooms anytime for cleanliness or concerns, and management will check rooms every 7 days for long‑term stays.

Are visitors allowed?

Yes, but they must pass a background check and visit by appointment only.

Can visitors eat meals or use guest amenities?

No. Amenities and meal programs are for registered guests only.

Do visitors need to check in and out?

Yes. Visitors must check in and out and be accompanied by their host at all times.

Are visitors allowed in guest rooms?

No, unless special permission is granted by management.

What items are not allowed?

Alcohol, non‑prescription drugs, marijuana, weapons, candles/open flames, and space heaters. 

Is smoking allowed?

Not indoors. Use designated smoking areas east of the house. There is a $500 fine for smoking inside or on patios.

Are pets allowed?

No pets permitted. ADA‑compliant animals may stay with pre‑approval.

What happens if rules are violated?

Guests violating rules will be asked to leave immediately; theft or damage will result in police reporting and charges for losses. 

How old must guests be to stay alone?

Guests must be 21+ to stay alone. Anyone under 18 must be supervised by an adult.

Can I take a tour before I stay?

We are not open to the public for tours, even with a current referral or upcoming reservation.

How many keycards do I get?

Guests receive one keycard at check‑in. Replacement cards cost $7.

Should I hold the door for others?

No. Do not hold doors for anyone outside your party.

Are there surveillance cameras?

Yes. Common areas and exterior spaces are monitored by audio and video surveillance.

What happens during an emergency?

Emergency exit paths are posted throughout the building. Guests must follow all staff instructions.

Is HavenHouse responsible for lost or stolen items?

No. Guests are responsible for securing their belongings.